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ABSOLUTELY outstanding! I've never had a better online ordering experience nor such a quality product delivered in such a timely fashion. The care that went into the packaging are evident of a first-class operation. [You] FAR EXCEEDED my expectations and I plan to order from [you] again soon.
-DK, Redding CA
Items will be delivered fresh and beautiful in 48 hours or less from the date of shipment. If not, we will replace them or issue a store credit at your option.
Except for shipper mishaps, random government inspections, unforeseen acts of nature, or shipping to rural areas, your order will be delivered in 48 hours or less from the shipping date (excluding weekends and holidays) and in excellent condition, anywhere within the 50 United States. However, if you choose a delivery date that requires the shipper to hold your order over a weekend this guarantee is void. We will ship over a weekend to satisfy the delivery date requested during Checkout. See our Shipping Policy for more information.
If you find problems with your order you must notify us within 24 hours of the initial delivery attempt, delivered or not. Our 24 hour notice policy usually gives us ample time to reship your order to your satisfaction. Failure to contact us within 24 hours will void our guarantee. Contact us by phone, e-mail or fax with your invoice or packing list and a description of the problem. Be sure to include your order number, telephone number and e-mail address. Our guarantee information and contact information is contained in each shipment. If reshipping your order is inadequate for your needs we will issue you a store credit at your option. Shipping charges are not refundable unless the shipper acknowledges a fault. We must limit reshipments or credits to one per order.
Flowers are perishable and should be accepted and unpacked at the time of initial delivery. You are responsible for ensuring someone is available for receipt of your order, regardless of any request otherwise. All orders will be sent with instuctions that no signature is required for delivery, regardless of any request otherwise. Delivery times are not guaranteed, regardless of any request otherwise.
Airline security issues, delivery equipment failure, random agricultural inspections and extreme weather conditions are the cause for various unpredictable delays that may occur. Our guarantee is void if the cause of a delay in your flower shipment is beyond our control or the control of the shipper. To find out more about FedEx shipping policies and delivery times from Hawaii, visit their website at www.fedex.com.
Because of the seasonal nature of tropical flowers and foliage, we reserve the right to substitute with items of equal or greater value. If you do not wish items to be substituted to fulfill your order, please state your requirements in the Comments section on the check out form. During peak demand times, if orders are not able to be filled we will notify you of any problems as soon as possible.
Remember, all of our beautiful cut flower bouquets will arrive via FedEx Express in a specially prepared floral container, with a vase if ordered, ready for the recipient to arrange in their own special way. Easy arranging instructions, a color photo and any needed materials are included with each order. We also include floral preservative/nutrient and water clarifier with each bouquet ordered.
Failure to abide by the terms above will void our guarantee. No refunds or replacements will be offered after our guarantee is void.
Be sure to read our Shipping Policy for shipping details.
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Only on orders over $100. Use code E0417 during online checkout only. Does not apply to phone-in orders. Cannot be applied after an order is placed. One coupon code per order. Applies to the Subtotal amount which does not include shipping costs.
This coupon code is available for a limited time only.
DON'T FORGET TO ORDER HAWAIIAN CHOCOLATES, KONA COFFEE AND NUTS!
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|Orders take 1 day processing plus 2 days shipping. See our Shipping Policy for details.|
"HAWAII'S LARGEST RETAIL FRESH-CUT FLOWER SHIPPER!" -FedEx
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