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Click to enlargepadShipping Policy

Please choose a date you would like for your order to be delivered during checkout. Leave blank for delivery as soon as possible (following our guidelines shown below). Delivery days are Wednesday-Friday, and Saturday in the vast majority of US cities, excluding holidays. Requested delivery dates are not guaranteed but are 99% met. We cannot accept delivery time requests. Please check with FedEx for any questions on shipping/delivery times or dates. Orders received with a requested delivery date that is less than the minimum time required to process and deliver your order will be sent 'as soon as possible' using our guidelines shown below. By ordering, you acknowledge that no guarantees are made concerning delivery dates or times! We may use other carriers at our discretion.

In this photo, air cargo containers
are filled with Hawaiian tropical flowers
for deliveries to the mainland and Alaska.



Thanksgiving and Christmas Closures
Our sales offices and packing departments are closed the Tuesday before Thanksgiving through the following Sunday and Christmas Eve through New Year's Day. Orders can be placed at any time during these closures but will not be shipped until we return.


Quick Shipping Guidelines
Please read the sections following this for detailed information regarding processing and shipping times. Please contact FedEx Customer Service for their exact information on delivery times from Hilo, Hawaii (96720) to your destination. Also, see UPS customer service for their delivery information.

Use the charts below for quickest delivery guidelines.

Delivery (takes 2 days) to all destinations in the US
Order Day Shipping Day Delivery Day
Monday AM Tuesday Thursday
Monday PM Wednesday Friday
Tuesday AM Wednesday Friday
Tuesday PM Monday (*Thursday) Wednesday (*Saturday)
Wednesday AM Monday( *Thursday) Wednesday (*Saturday)
Wednesday PM Monday Wednesday
Thursday AM Monday Wednesday
Thursday PM Monday Wednesday
Friday AM Monday Wednesday
Friday PM Monday Wednesday
Saturday Monday Wednesday
Sunday Tuesday Thursday


Leave the Delivery Date field empty for the earliest delivery date, as shown above, not including holidays.
*Saturday Delivery. Select Saturday Delivery shipping method or enter a Saturday date (extra fee applies).
Your request to ship over weekends and/or holidays voids our 100% Satisfaction Guarantee.



Shipping costs
The best way to calculate shipping costs is to place the items you choose in your shopping cart and then begin the checkout process. (You don't need to enter any billing or credit card information. Your order is not finalized until you have entered and submitted your credit card number.) Once you have entered the shipping information your invoice will show the exact charges to your destination. You can cancel the checkout process at any time and return to shopping. Please feel free to adjust your order any number of times to get the best products and shipping price.


Orders placed before 12 noon HST (Hawaii Standard Time) can be processed the next day
The processing time for your order is generally 24 hours, excluding weekends and holidays. Flowers are cut farm-fresh and we require at least 24 hours processing time to provide you the freshest flowers possible. (see current time in Hawaii) See chart above.


Orders placed after 12 noon HST (Hawaii Standard Time) can be processed in two days
In order to allow us at least 24 hours processing time for your order, orders placed after 12 noon HST will be shipped on the second following shipping day. See chart above.


Once processed, orders are shipped in 2 days
We use FedEx® Express or UPS for deliveries within the US. All deliveries take 2 days transit time. Saturday deliveries are available, if selected. A tracking number will be e-mailed to you once it is issued by the shipper.

Please ensure someone will accept the package upon its arrival. We do not require a signature for deliveries so your order may be left unattended, even in inclement weather. We cannot honor requests for a required signature. You are responsible for payment for all items shipped, accepted, signed for, or not.

Shipments to California, Arizona and Florida may be delayed due to Department of Agricultural random inspections. We do not offer any compensation for deliveries delayed by government inspections. Please schedule time-critical orders to arrive one day sooner.

It is our policy to cold weather pack all flower orders starting Nov. 1 until May 1. There is no extra charge for this service, again saving you money.


Shipping prices are weight based, not per item charges
We use weight-based shipping charges which saves you money. Rather than including shipping charges in each item's price, which unnecessarily multiplies your actual shipping charges, we charge per pound. This typically makes our shipping charges far less than any of our competitors. Your total shipping charges will appear on your invoice during checkout. Multiple items may be packaged together in a single box.


Shipping days are Monday through Friday, excluding holidays
Shipping days from Hilo, Hawaii are Monday through Friday, excluding holidays.  See the carrier website for their delivery Holidays, which are the same as ours.

        Holidays
        New Years Day
        Memorial Day
        Independence Day
        Labor Day
        Thanksgiving Day
        Christmas Day

WE ARE CLOSED THE TUESDAY BEFORE THANKSGIVING UNTIL THE SUNDAY AFTER THANKSGIVING, AND CHRISTMAS EVE THROUGH NEW YEAR'S DAY, AND CARRIER HOLIDAYS.


Delivery area is limited to the 50 United States
Hawaiian-Tropical-Flowers.com will ship to virtually any address within the US. However, we can't ship to P.O Boxes, APO/FPO addresses, Guam, Puerto Rico or the U.S. Virgin Islands, hospitals or ships.

Please be accurate in entering your shipping destination. Changes to address information after the order has been shipped will result in an additional $15.00 charge. This charge may be applied up to 45 days after your order, when we receive the billing from the shipper.


Saturday delivery availability in some locations
If you select FedEx Express Saturday Delivery there will be an additional shipping surcharge. Saturday service is available in the vast majority of U.S. cities. FedEx does not deliver to Hawaii or California on Saturday. Saturday deliveries are not available to California due to Department of Agricultural closings. We will automatically charge your credit card an additional $25 Saturday delivery fee if you select a Saturday delivery date and do not select FedEx Express Saturday Delivery as your shipping option! This charge may be applied up to 45 days after your order, when we receive the billing from the shipper. Please contact Fedex® Customer Service at 1•800•Go•FedEx® (800-463-3339) or www.fedex.com for further information on Saturday delivery restrictions.


Tracking numbers will be e-mailed upon shipment
You will receive an e-mail containing all needed information to track your order once your order has been placed into the shipper's tracking system. Your invoice also contains your order status link which can be used to view tracking information.


Cancellations
We're sorry, but if you cancel your order for any reason we must charge a $15 administrative fee for the cancellation. Once an order has shipped an order cannot be cancelled for any reason.  By ordering you agree to this and all other policies listed on this page.


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